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Family-run • UK-wide • Reliable same-day service

Quotes include a modest dead-mile allowance. The first 30 minutes of loading/unloading are free. Final price may vary for exceptional circumstances.

About us

Oddy's Logistics is a family business based and operating within the UK. We provide same-day and scheduled deliveries across the country.

Founded by a working couple and named after our son, Oddy, our business is built on trust, hard work, and doing things properly.

Terms of Service

1. About Us

Oddy’s Logistics is a UK-based, family-run courier service providing same-day and scheduled delivery services across the United Kingdom.

2. Service Overview

We provide collection and delivery of goods as agreed at the time of booking. All services are subject to availability and confirmation.

3. Quotes & Pricing

  • All quotes are estimates based on the information provided.
  • Final pricing may vary due to traffic, delays, access issues, or inaccurate job details.
  • Quotes include return mileage unless otherwise stated.
  • Additional charges may apply for waiting time, extended loading/unloading, or changes to the job.
  • A minimum charge applies to all jobs regardless of distance.

4. Booking & Payment

  • A booking is confirmed once accepted by us.
  • Payment terms will be agreed at the time of booking.
  • We reserve the right to refuse or cancel a booking at our discretion.
  • Late payments may incur additional charges.

5. Customer Responsibilities

  • Provide accurate collection and delivery details
  • Ensure goods are properly packaged and suitable for transport
  • Declare any fragile, valuable, or unusual items
  • Ensure safe and reasonable access at both locations

We reserve the right to refuse unsafe or unsuitable items.

6. Prohibited Items

  • Illegal or stolen goods
  • Hazardous or dangerous materials (unless agreed in advance)
  • Items requiring specialist handling (e.g. refrigerated goods)
  • Goods that may damage the vehicle or other items

7. Liability

  • We take reasonable care in handling and transporting goods.
  • Liability for loss or damage is limited to the level covered by our Goods in Transit insurance.
  • We are not liable for delays caused by circumstances beyond our control.
  • We are not liable for damage due to inadequate packaging.
  • We are not liable for indirect or consequential losses.

8. Insurance

Goods are transported under Goods in Transit (GIT) insurance. Coverage limits apply. Customers are responsible for declaring accurate item values.

9. Delays & Force Majeure

We are not responsible for delays caused by events outside our control, including accidents, road closures, weather conditions, or mechanical issues.

10. Cancellations

  • Cancellations should be made as early as possible.
  • We may charge for late cancellations or where work has already commenced.

11. Waiting Time

Reasonable loading/unloading time is included where agreed. Additional waiting time may be charged at an hourly rate.

12. Delivery Terms

  • Deliveries are made to the agreed location.
  • Delivery is kerbside only unless otherwise agreed.
  • Delivery is considered complete once goods are accepted at the destination.

13. Complaints

Any issues must be reported within 24 hours of delivery.

14. Privacy

We only use customer information for the purpose of providing our services and do not share it unnecessarily.

15. Changes to Terms

We may update these terms from time to time. The latest version will always be available on our website.

16. Governing Law

These terms are governed by the laws of England and Wales.